CUSTOMER SUPPORT KNOWLEDGE BASE

Answers for Serious Buyers.

Everything you need to verify regarding bulk orders, shipping containers, phytosanitary logs, organic audits, and quality assurance targets.

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Ordering & MOQ

Our MOQ varies by product — 500 kg for black pepper and cloves, 300 kg for nutmeg. For first-time buyers evaluating a new supplier relationship, we are open to discussing trial orders at reduced volume. Contact us to discuss your specific requirements.
Fill out the inquiry form on our Contact page with your product of interest and estimated volume. Our export team will respond within 2 business days with either a proforma invoice or a sample arrangement proposal.
Our standard terms are T/T (Telegraphic Transfer) — 30% deposit upon order confirmation, 70% balance before shipment. For established buyers, we are open to discussing Letter of Credit (L/C) arrangements.

Still have unanswered specifications queries?

We handle complex crop parameter customizations for buyers worldwide.

Reach Out Sourcing Managers